Managing a Quality ServiceHeinemann, 2004 - 262 pages Covers the knowledge and understanding required to deliver a quality service to the service user. This title provides the structure and processes required to achieve a positive report from the National Standards Commission. |
Contents
References and further reading | 26 |
Moving forward | 48 |
Supporting staff through change | 64 |
1 | 70 |
7 | 76 |
11 | 92 |
1 | 98 |
3 | 104 |
11 | 121 |
References and further reading | 131 |
References and further reading | 154 |
References and further reading | 184 |
References and further reading | 211 |
References and further reading | 240 |
References and further reading | 259 |
| 261 | |
Common terms and phrases
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