The Effective Health Care SupervisorJones & Bartlett Learning, 2003 - 477 pages The fifth edition of this best-seller is packed with proven hands-on strategies, techniques, and tools to build and reinforce your management skills and meet the perpetual challenges health care super |
Contents
Chapter 1An Evolving Role in a Changing Environment 334 | 3 |
How Different from Industry? | 21 |
Health Care | 35 |
Chapter 4Management and Its Basic Functions | 45 |
Forming | 63 |
Expanding the | 84 |
Chapter 7SelfManagement and Personal Supervisory | 98 |
Start Strong To Recruit Successfully | 119 |
Chapter 17Decisions Decisions | 255 |
Resistance Is Where | 268 |
Not by Spoken Words Alone | 278 |
Chapter 20How To Arrange and Conduct Effective Meetings | 290 |
Annual Task and YearLong | 303 |
Sides of the Same Coin | 326 |
Chapter 23Teams Team Building and Teamwork | 340 |
Making Workand Life | 360 |
Chapter 9The OnetoOne Relationship | 135 |
Is Anyone Really Never Wrong? | 141 |
Style and Substance | 149 |
Intangible Forces and Slippery Rules | 162 |
Cornerstone | 174 |
Guts Tact | 196 |
Chapter 14The Problem Employee and Employee Problems | 209 |
Chapter 15The Supervisor and the Human Resource | 224 |
Chapter 16Ethics and Ethical Standards | 241 |
Chapter 25Reengineering and Reduction in Force | 379 |
Your Employees and You | 393 |
Chapter 27The Supervisor and the Law | 408 |
Looking | 425 |
Avoiding Them When Possible | 437 |
Annotated Bibliography | 449 |
List of Quotations | 459 |
About the Author 477 | |
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Common terms and phrases
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